You may contact us via email at support@casedepot.com or telephone us at 562-404-9725.

Frequently Asked Questions.

• My Power Supply is not working or not working properly.
  
• How can I get a RMA number from you?
  
• Case was damaged during shipping. What should I do?
  

My Power Supply is not working or not working properly. (Note: If there is a short, or if there is no load (power plug is not plugging into the motherboard), AT or ATX, the power supply won't work!)

For ATX users:

1. Unplug the power cord.
2. Check the back of the power supply to see if the voltage is set at 110V or 115V or not. If not, set it right.
3. Be sure to plug in two wires from the back of the on/off switch to the "power on" or "soft power" pins in your motherboard (refer to your motherboard Manuel).
4. Plug in the power cord.
5. Turn on the switch on the back of the power supply, if there is one. Then, push the on/off switch in the front.
6. If nothing is happening, turn off and wait 3 seconds. Turn on the switch on the back of the power supply; before pushing the front on/off switch, make sure the fan is working when turning the power supply on.
7. If the fan turns only a few degrees then stops, something is shorting out the motherboard. Unplug the power and go to number 9. Otherwise, turn the two wires from the on/off switch 180-degrees and try again.
8. If nothing happens, turn off the power and unplug the power cord.
9. Take out the motherboard and any add-on cards and put the motherboard on top of any non-metal material (i.e., motherboard box). Plug in VGA card & connect the monitor. Plug in the power and try again.
10. If the screen shows something, then, we are in business. This means something (possibly a screw or a metal stand-off) is in the wrong place shorting out the motherboard; check it out.
11. If you continue to get no response, call your salesperson and check out the 2.01 or 2.03 compliance on the motherboard you have. If it's correct, then you have a dead power supply. If not, you need to get the correct one.

For AT users:

1. Unplug the power cord.
2. Check the back of the power supply to see if the voltage is set at 110V or 115V. If not, set it right.
3. Make sure that two power plugs with 6 wires each are plugged into the motherboard with 4 black wires in the middle next to each other.
4. Make sure also that the black cord with 4 smaller wires inside is connected to the on/off switch correctly. Those 4 wires will be, either 2 black and 2 white, or 1 black, 1 brown, 1 blue, and 1 white. Be sure to put 2 blacks on one side, and 2 whites on the other side or 1 black and 1 brown on one side, and 1 blue and 1 white on the other side, separated by a divider line in the middle of the switch.
5. If above 2, 3, and 4 are all correct, plug in the power cord and push the on/off switch.
6. If nothing happens, push the on/off button again and wait for 3 seconds. Then while looking at the back of the power fan, push the on/off button again.
7. If the fan turns only a few degrees and stops, something is shorting out the motherboard.
8. Unplug the power cord.
9. Take out the motherboard and any add-on cards and put the motherboard on top of any non-metal material (i.e., motherboard box). Plug in VGA card & connect the monitor. Plug in the power and try again.
10. If screen shows something, the power supply is working. Check to see what is causing the shortage in the case (possibly a screw or metal stand-off).
11. If you continue to get no response, then the power supply is dead.

How can I get a RMA number from you?

RETURN MERCHANDISE AUTHORIZATION (RMA) POLICY

We reserve the right to issue an RMA number based on the manufacturer's product warranty to us. No return will be permitted on any product that has been abused or modified in any way except by our Technical Department. Modification includes the removal of, or attempted modification to any identification labels attached to the product at the time of purchase. ALL RETURNS MUST BE IN ORIGINAL PACKING CONTAINER, INCLUDING ORIGINAL PACKING MATERIALS, CABLES, MANUALS, ETC., AND MUST BE ACCOMPANIED BY A COPY OF THE ORIGINAL INVOICE, AND THE RMA NUMBER MUST BE CLEARLY MARKED ON THE SHIPPING CONTAINER. OTHERWISE, THE RETURNED MERCHANDISE SHIPMENT IS SUBJECT TO REFUSAL BY US. [The RMA number must be obtained from our Customer Service Department at (562/404-9725)]

1. PRODUCT RETURN FOR DEFECT OR TECHNICAL REASONS - All requests for Return Authorization due to defect or technical problems must be handled by our Customer Service Department, and must be authorized by the Customer Service Manager.
2. PRODUCT RETURNS FOR NON-DEFECT, NON-TECHNICAL REASONS - either the Sales Manager or the Customer Service Manager has to approve such returns. THESE RETURNS WILL BE ASSESSED A 15% RESTOCKING FEE, based on the original sale price.
3. SHIPPING DAMAGE - We insure the shipping of all products. If product is damaged during shipping, a notation should be made on the carrier's delivery receipt of the damaged product.
4. SPECIAL ORDERS - Any product which is "special ordered" will not be accepted for return. (PORTABLE SKD OR SYSTEM IS CONSIDERED AS "SPECIAL ORDER")
5. PRINTERS AND MONITORS - Printers and monitors will not be accepted for return, exchange, credit, or refund. (Ref. PRODUCT WARRANTY above)
6. ACTUAL SHIPPING CHARGES AND HANDLING FEES ARE NON-REFUNDABLE.

To get a RMA number, please call our Tech Support Hotline 562-404-9725.

Case damaged during shipping. What should I do?
If you receive a case (with value less than $100) that's been damaged during shipping, please call 1-800-PICKUPS to report the damage and ask for a Claim number. As soon as you are given the Claim number, please contact us.